Cancellation Policy

Effective Date: March 25, 2026

This Cancellation Policy outlines the terms under which orders placed with iGlasses+ may be canceled.

1. Order Cancellation Before Processing
   Orders may be canceled free of charge if the cancellation request is made before the order has been processed or shipped. To request a cancellation, you must contact us as soon as possible at

   help+iglasses@thesupport.care

    with your order details.
2. Order Cancellation After Processing
   Once an order has been processed or shipped, it can no longer be canceled. In such cases, you may be eligible for a return or refund in accordance with our Return Policy after receiving the product.
3. Incorrect Orders
   If you have placed an order with incorrect information, please contact us immediately at

   help+iglasses@thesupport.care

   . We will make reasonable efforts to update your order if it has not yet been processed.
4. Refused or Undeliverable Orders
   If an order is refused at delivery or cannot be delivered due to incorrect shipping information provided by the customer, any applicable shipping costs may be deducted from the refund.
5. Processing Time
   Orders are typically processed quickly to ensure delivery within our estimated 5 business day shipping timeframe. As a result, cancellation requests must be made promptly.
6. Refunds After Cancellation
   If your cancellation request is approved, any payments made will be refunded to your original payment method. Refund processing times may vary depending on your payment provider.
7. Changes to This Policy
   We reserve the right to update or modify this Cancellation Policy at any time. Changes will be effective upon posting on our website.
8. Contact Information
   For any questions or cancellation requests, please contact us at

   help+iglasses@thesupport.car