Frequently Asked Questions (FAQ)

Effective Date: March 25, 2026

  1. What is iGlasses+
    iGlasses+ is a brand that offers AI glasses and modern technology accessories designed to enhance everyday life.
  2. How long does shipping take
    We offer worldwide shipping with an estimated delivery time of 5 business days. Delivery times may vary depending on your location and external factors such as customs or carrier delays.
  3. How can I track my order
    Once your order has been shipped, you may receive a confirmation email with tracking information so you can follow your package in real time.
  4. Can I cancel my order
    Orders can be canceled if they have not yet been processed or shipped. Please contact us as soon as possible at

    help+iglasses@thesupport.care

    to request a cancellation.
  5. Do you accept returns
    Yes, we accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please refer to our Return and Refund Policy for full details.
  6. What if my item arrives damaged or incorrect
    If your order arrives damaged or incorrect, please contact us at

    help+iglasses@thesupport.care

     with your order details and photos if possible. We will work to resolve the issue promptly.
  7. Do you ship internationally
    Yes, we ship worldwide.
  8. Are there any additional fees for international orders
    International orders may be subject to customs duties, taxes, or import fees depending on your country. These charges are the responsibility of the customer.
  9. How can I contact customer support
    You can reach our customer support team at

    help+iglasses@thesupport.care

     for any questions or concerns.
  10. Are my payments secure
    We take security seriously and use trusted payment processing systems to ensure your information is protected.
  11. Can I change my order after placing it
    If you need to update your order details, please contact us immediately at

    help+iglasses@thesupport.care

    . We will do our best to accommodate your request if the order has not yet been processed.
  12. Do your products come with a warranty
    Unless otherwise stated, products are provided as is. If you experience any issues, please contact us and we will assist you.
  13. How long does it take to process a refund
    Refunds are processed after returned items are received and inspected. The time it takes for funds to appear in your account may vary depending on your payment provider.